# Push notification token reset: first 30 minutes checklist

Source: https://releasefailures.com/incidents/push-notification-token-reset/
Content version: 1.0.0
Verified on: 2026-10-21
Licence: CC BY 4.0

Definition: A change invalidates device tokens and notifications stop.
- [ ] FM-01 Read push send results for bounces and device-token-not-for-topic errors, grouped by app and push configuration type.
- [ ] FM-02 Match the start of the bounces to the latest push backend deployment or app store release.
- [ ] FM-03 Stop the phased rollout and revert to the previous push backend version.
- [ ] FM-04 If an app update changed device tokens, check whether the backend can accept the new token before asking users to re-enrol.
- [ ] FM-05 List the campaigns and automations whose notifications bounced during the rollout and decide whether to resend them.
- [ ] FM-06 Tell affected app owners which push configuration type failed and which channels kept working.
- [ ] FM-07 Give affected Android users the steps to re-enrol their devices for push-to-accept login.
- [ ] FM-08 Post a status update that names the platform, the affected notification types and the time window of failed sends.